Mears Connect Shuttle Accessibility Review

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When Walt Disney Entire world announced last year the closure of the Magical Specific airport shuttle bus service, I expressed some considerations about the influence on journey to WDW and accessibility. With Mears continuing a comparable company (albeit now with a price), I had hoped that the changeover would have been seamless. Sadly, our initially experience with the “new” Mears Connect shuttle (identical buses, just diverse labeling) did not turn out very well on a the latest visit.

Sleek Scheduling and Arrival Transportation

Considering the fact that we never ever had challenges with Magical Categorical provider (which was operated below agreement of WDW by Mears), we needed to give it a reasonable shake and consider Mears Hook up out on our 1st take a look at after the closing of Magical Express. About 6 weeks ahead of our arrival into the Orlando airport, my partner booked Mears Link rides for our transportation to our vacation resort and then back to the airport on their site. He thought it was uncomplicated and appreciated that he could show we necessary wheelchair available transportation proper on the web site and did not need to make a separate call. Following on the net registration, he acquired a affirmation e-mail properly listing all of our facts, such as wheelchair accessibility.

The working day in advance of our vacation to Orlando, we been given a confirmation e-mail made up of a QR code, and the guidance instructed us a return trip e-mail would arrive the similar way prior to our travels household. Once we arrived at Orlando, we picked up our baggage as this assistance does not involve the automated transfer formerly presented by Magical Express. We then went to the exact same place as the prior departure location and fulfilled Mears employees who scanned our QR code from our smartphone and then directed us to the line matching our resort. We confirmed that we would will need a wheelchair lift, despite the fact that that was very evident as I use a motorized wheelchair.

It was only a couple minutes wait right before they boarded us on a bus, which was the common mentor with a elevate and one wheelchair location in again. The bus had yellow Mears branding as the old Disney theming had been eliminated. They only filled the bus a lot less than midway, which was fantastic, except it seemed that they grouped some resorts alongside one another for fall-off that normally could have been on different routes. My only complaint was that the journey was nearly an hour very long (55 minutes to be exact) simply because they experienced the bus quit at four distinctive resorts alongside the way and ours was the last. Nonetheless, we arrived intact with our baggage and all worked nicely.

Magical Express Bus
Walt Disney World Magical Specific buses ended up reputable and accessible via carry

Return Vacation Failures

The significant dilemma arrived when it was time to return to the airport. As Mears had instructed, we acquired a affirmation email with QR code the working day ahead of the return excursion. On our travel working day, we spent 50 % a working day at Magic Kingdom, then came again to decide on up our baggage, improve garments, and hold out for the shuttle arrival. We arrived to the entrance push of the vacation resort where the buses decide up about 15 minutes in advance of the scheduled decide up time and confirmed with the resort employees that we have been in the suitable spot. Signage would have been valuable as even though there had been symptoms indicating other buses (these as to the parks), there was none for the Mears Join shuttle to the airport.

A couple of minutes just before the time, my spouse received a textual content with a hyperlink to keep track of our Mears Connect bus. He opened it, and it mentioned there was an error and the bus was not tracking. This didn’t instantly alarm me as in one particular of the Mears e-mails they reported we would get a tracking connection texted to us, but that it was not usually doing work still, as it is in improvement. Having said that, I ought to have identified greater.

At our scheduled time with no bus in sight, my spouse identified as the Mears Join shuttle dispatch to find out if they realized when (or even if) the bus was coming. He described we required available transportation and finding to the airport early (or at minimum not late) is significant simply because it can take more time to get by means of protection and to the gate with my wheelchair. He was on maintain for a extensive time and they could not uncover the bus nor notify us if it was coming.

If it wasn’t sizzling more than enough in Florida, I began perspiring even more. My working experience with wheelchair accessible transportation is that you have to ebook far in progress to have any hope of it exhibiting up and even then, it can be unreliable. In spite of possessing inexperienced income, transportation organizations really do not seem to want to provide the legally-mandated available assistance that I demand.

A Scarce Obtainable Taxi Saves the Day

I begun contemplating that we would pass up our flight and would need to ebook yet another evening at the resort, figure out how to notify our businesses we had to involuntarily lengthen our holiday vacation, and then rebook some kind of way to get to the airport once again. But just before I gave into that circumstance, I bought on the Mears taxi app that was still on my cellphone following final year’s transportation debacle and requested a wheelchair accessible taxi (or WAV) for urgent select up to get to the airport. I will have to have had some of Mickey’s magic rub off on me due to the fact just after a couple minutes, a driver confirmed our select up and was on the way to our vacation resort.

My spouse was even now on the cell phone with Mears Join when the WAV taxi arrived and he explained we would be having it as we could not continue to keep waiting for a bus that was now 20 minutes late, unable to be located by their have dispatch, and thus probably to by no means arrive. The dispatcher agreed and then achieved out to the cab driver to address our fare to the airport. The driver was skilled and understanding—a real wonder that obtained us to the airport on time and saved the working day.

Wheelchair obtainable cab with back again door open up and loading ramp unfolded.

How Does an Whole Bus Go Lacking?

When in the finish it all labored out, it was a ton of needless anxiety and we under no circumstances found out what occurred to our Mears Link shuttle back again to the airport. Did it disappear less than House Mountain? Did Stitch consume it? Are there folks on it still roaming from vacation resort to vacation resort, never to achieve the airport? Alright, I’m finding ridiculously fanciful, but you can catch my drift. It was weird—how can you drop a total bus and not know wherever it is or when it is arriving? No wonder the tracker does not get the job done! They seemed to have no strategy what was likely on.

I suspect that below Disney agreement oversight nothing like this would at any time happen. Not after in our quite a few several years of getting Magical Specific did we have a issue or no-demonstrate bus. Never. And if everything would ever go incorrect, we realized that Disney would make some magic happen to repair the scenario. I didn’t have that assurance in Mears due to former activities with their taxi company and how they handled the telephone conversation with my husband. The instant I sensed one thing was incorrect, I knew it would be on ourselves to get to the airport on time. It was really only luck that an accessible taxi was nearby and readily available. Even the cab driver stated it was lucky that he happened to be proper down the street. I’ll take it, but my luck is commonly not that great and not to be counted on.

Following getting again dwelling safely and recovering my vitality a bit, I emailed Mears to inquire what took place and get some reassurance it would not happen once more. As of this writing, I have been given no response. With a 50% transportation failure level (let us be honest, the select up from the airport is uncomplicated with the buses by now there), this leaves us quite hesitant to guide Mears Join in the future and we’ll be exploring and probable attempting other available airport transportation solutions.

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